Last Updated: August 24, 2025
Go Healthy is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA), 2013, and other applicable South African laws. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use www.gohealthy.com.
Information We Collect
- Personal Information:
Contact Information: Name, email address, phone number, and postal address provided during account creation, order placement, or customer support inquiries.
Payment Information: Credit card details or other payment data processed securely via third-party processors, in compliance with POPIA and ECTA.
Account Information: Username, password, and preferences for managing your account.
- Non-Personal Information:
Browsing Data: IP address, browser type, device details, and pages visited, collected via cookies or similar technologies.
Usage Data: Information on website interactions, such as products viewed and navigation patterns.
Aggregated Data: General statistics that do not identify individuals.
How We Collect Information
- Directly from You: Through forms, orders, newsletter subscriptions, or support inquiries.
- Automatically: Via cookies, analytics tools, and server logs as you browse.
- From Third Parties: From trusted partners (e.g., payment processors, courier services) in compliance with POPIA.
How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping and payment processing.
- Communicate about your account, orders, or inquiries.
- Personalize your experience with tailored product recommendations.
- Improve our website and services through analytics.
- Send promotional emails or offers (with your consent, as required by POPIA Section 69).
- Ensure website security and prevent fraud.
- Comply with legal obligations, such as tax or consumer protection requirements.
How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it:
- With Service Providers: Trusted third parties (e.g., couriers, payment processors) bound by confidentiality agreements and POPIA compliance.
- For Legal Requirements: In response to court orders, subpoenas, or other legal processes, as per POPIA Section 11.
- In Business Transfers: During mergers, acquisitions, or asset sales, with your information protected under POPIA.
- With Your Consent: For purposes disclosed at the time of collection.
Cookies and Tracking Technologies
- We use cookies to enhance functionality, analyze performance, and provide personalized content, in compliance with POPIA Section 6.
- Types of Cookies:
- Essential Cookies: Necessary for website operation.
- Analytics Cookies: Track user interactions for website improvement.
- Marketing Cookies: Deliver relevant advertisements.
- You can manage cookie preferences via your browser, but disabling cookies may affect functionality.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Access: Request a copy of your personal information.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal retention obligations.
- Opt-Out: Unsubscribe from marketing communications via email links or by contacting us.
- Object: Object to processing of your information for certain purposes.
- To exercise these rights, contact privacy@gohealthy.com. We will respond within 30 days, as per POPIA requirements.
Data Security
- We implement encryption, secure servers, and access controls to protect your information, as required by POPIA Section 19.
- While we strive to ensure security, no internet transmission is entirely secure, and we cannot guarantee absolute protection.
Third-Party Links
- Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.
Children’s Privacy
- Our website is not intended for individuals under 16. We do not knowingly collect their information and will delete it promptly if identified, as per POPIA Section 35.
International Users
- Your information is processed in South Africa, where data protection laws apply. By using our website, you consent to data transfer to South Africa, as per POPIA Section 72.
Changes to This Privacy Policy
- We may update this policy periodically, with changes posted on this page. Continued use indicates acceptance. We will notify you of significant changes via email or website notices, as required by POPIA.
Contact Us
For privacy-related inquiries, contact:
- Email: info@gohealthy.com
- Address: Go Healthy, Sandton, Gauteng, 2196, South Africa
